3CX - Send caller to Ext # VoiceMail

Here's how to transfer a call directly to someone's voicemail and thereby bypass the phone ringing for another 20 or 30 seconds before the caller gets to the voicemail greeting.

Without the MyPhone program

1. Press transfer button on screen of phone 
2. Press buttons * 4 ext # 
3. Press transfer button (if you don't do this step right away you will be in the ext's voicemail instead of your caller being there)

With the MyPhone program

1. Highlight the call in the Active Calls section of the MyPhone program (on the Extensions Tab) 
2. Right mouse click 
3. Select Transfer from drop down menu 
4. Enter *4 ext in the extension box 
5. Click OK



Please sign in to leave a comment.
Powered by Zendesk